what our customers say...

Cardiff and Vale University Health Board’s Haematology Laboratory Service first contracted with Genmed in 2010 to provide a Managed Service Agreement for the whole of laboratory. This included a wide breadth of services for routine haematology, routine and specialised coagulation, blood transfusion, immunophenotyping flow cytometry and haemoglobinopathy screening. We chose this option because, as a facilitator of public service contracts rather than a direct analyser manufacturer or supplier, we were able to gain our first-choice analysers throughout all the different sections of our laboratory rather than have to compromise in certain areas.We have remained with Genmed since that date and it has allowed us to concentrate on our core business of serving our patients. If we have any issues or difficulties with any of the services, these are resolved with Genmed dealing with our suppliers rather than having to discuss directly, saving time and energy.We have fortnightly quick catch-up meetings so that the contract can be monitored. This is especially useful to continually review spend and performance. We also have four quarterly business meetings to discuss end of quarter finance, KPIs and other contractual matters. If required, any of the third-party suppliers can be invited to discuss matters with more detail. Members of the Genmed team are always available to deal with queries and issues and are extremely responsive.

Alun Roderick

Haem Service Manager

I’m Sally and I'm the clinical therapy lead. We've got a team of physiotherapists, occupational therapists, and therapy technical instructors. Genmed has been a real support to our department. They have been able to supply the specialist equipment we need for our patients, including those on our enhanced recovery pathways. Often, we need braces, hip braces, and knee braces that are a bit different from the norm. I can only say our Genmed contact is really responsive to anything that we need and they are always only a phone call away. We really love working with them.

Sally Westcott

Clinical therapy lead

Partnering with Genmed as a vendor-neutral managed service provider has significantly benefited SWLEOC since 2016. Their vendor-neutral approach has empowered our clinical staff to influence the choice of products, systems, and services, all of which directly impact patient care.Throughout their contract, Genmed has collaborated closely with our clinical teams, ensuring that the relationship between suppliers and our staff is optimised. In 2019, I worked with Genmed to rationalise prosthetics contracts, achieving a substantial saving of around £400,000 annually for SWLEOC.During our partnership, Genmed has facilitated the upgrade of our equipment and an increase in theatre capacity. This collaboration has allowed clinical staff to contribute to the selection of products and even to the design of new theatre facilities. Having a single point of contact for equipment, stock, and services has enabled us to focus more on patient care and the continuous improvement of the patient journey

Professor Deiary Kader

Consultant Orthopaedic Surgeon

Streamlining Operations and Enhancing Efficiency: How SWLEOC Benefits from a Genmed Managed Service Partnership:

The Southwest London Elective Orthopaedic Hospital has improved its operational efficiency and cost management through a strategic partnership with Genmed Managed Services.

This managed service has streamlined communication, enhanced supplier management, and provided comprehensive support across all clinical and administrative areas. The service has led to better resource utilisation, time savings, and a more collaborative environment, ultimately benefiting both staff and patients. SWLEOC, the largest Hip and Knee replacement centre in UK and one of the largest in Europe, faced some challenges in managing multiple suppliers, budgets, and maintaining operational efficiency across various departments. Ensuring smooth operations while controlling costs was a top priority. To address these needs, the hospital partnered with Genmed, a provider known for delivering comprehensive management solutions tailored to the environments of the customer.

Genmed Managed Services provided a tailored managed service that addressed the hospital's needs comprehensively.

Key features of which benefit us still today are:

Single Point of Contact: A dedicated-on site manager served as the single point of contact for all queries, requests, and concerns, ensuring seamless communication and rapid response to issues.
Supplier and Third-Party Management: Genmed Managed Services took over the management of all suppliers and third-party service providers, relieving hospital management of this burden and ensuring consistent service quality.
Comprehensive Support Across Departments: The managed service team provided daily support to ward staff, theatre staff, therapists, surgeons, and pre-op assessment teams, becoming an integral part of the hospital's operations.
Theatre Improvement Groups: Every two weeks, the managed service team facilitated theatre improvement groups, focusing on budgets, savings, trials, efficiencies, stock updates, and performance. This collaborative approach ensured continuous improvement and alignment with hospital goals.
Financial Reporting: Genmed Managed Services provided detailed purchase order reports on a weekly and monthly basis, along with reconciliation for month-end financial positions. This transparency helped the hospital maintain tight budget control.
Processing of all invoices – Genmed Managed Services process all invoice for SWLEOC which also reflects the time and cost savings to NHS staff performing these tasks.
Quarterly Review Meetings: To ensure the partnership remained aligned with the hospital’s evolving needs, quarterly review meetings were held to discuss service performance and identify opportunities for further support and development.
On-Site Team Integration: The on-site managed service team worked closely with all clinical users, ensuring smooth operations and adapting to the hospital's changing environment. They became a trusted extension of the hospital staff, contributing to a cohesive work environment.

Impact of the Genmed Managed Service

The Managed service partnership with Genmed delivered significant benefits:
- Time Savings: With a single point of contact managing all queries and suppliers, the hospital's management team saved considerable time, allowing them to focus on strategic initiatives rather than day-to-day operational issues.
- Cost Efficiency: The structured approach to theatre improvements, stock control, and financial reporting resulted in more effective budget management, contributing to cost savings across departments.
- Improved Operational Efficiency: Regular theatre improvement groups and on-site team support ensured that operational challenges were promptly addressed, leading to smoother workflows and improved patient care.
- Enhanced Collaboration: The managed service team’s close integration with hospital staff fostered a collaborative environment, where continuous improvement and adaptability were prioritized.
The managed service provided by Genmed has been a game-changer for SWLEOC. From streamlining supplier management to providing dedicated support across all clinical areas, the partnership has led to significant time and cost savings, improved operational efficiency, and a more cohesive working environment.

Mary Richardson - Director, SWLEOC